Refund policy
Returns & Refunds Policy
1. General Policy
All sales made on Noctra are final. We do not offer cancellations once an order has been placed. We strongly recommend reviewing your order carefully before completing your purchase.
2. Perishable Nature of Products
As coffee is a perishable consumable, we are unable to accept returns on any opened or used products. This policy is in place to ensure the quality and safety of every order we fulfil.
3. Damaged or Incorrect Orders
In the event that your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@brewnoctra.com. Your email must include:
- Your order number
- A clear photograph of the damaged or incorrect item
- A brief description of the issue
Claims raised after 48 hours of confirmed delivery will not be eligible for review.
4. Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
- Opened or used coffee products
- Products returned without prior written approval from Noctra
- Orders where damage is reported outside the 48-hour window
5. Refunds
Upon review and approval of your claim, a refund will be issued to your original payment method. Please allow 5–10 business days for the amount to reflect in your account, subject to your bank's processing timelines. If 15 business days have elapsed since your refund was approved and you have not received it, please write to us at contact@brewnoctra.com.
6. Contact
For any queries related to your order, returns, or refunds, please reach out to us at contact@brewnoctra.com. We aim to respond to all queries within 1–2 business days.